Newmotorsvw Erie reviews

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Brent Gustafson

google

2

4/13/22 I have a 2019 tiguan i stop to the service dept. almost a month ago to show them that my driver side door lock would not lock it would just click like it was trying but you could lift the outside handle and it would open . This happens randomly so I was glad i could get there while it was doing it. I showed her you could hit the inside lock button, the outside lock on the door handle and the key fob and nothing will lock it. While driven down the road it continues to try to lock like every 30 seconds. She verified what I was seeing but said they only have 1 tech and they could not see it for themselves and i would have to make an appointment. She said it will register an error code so they will be able to see what was happening. So a Month later the earliest appt. they had I brought it in and at that point it was working okay. No code was registered so they couldn't do anything about it said it was the key fob battery. Which i pointed out that when i was showing her we used all the car buttons and not just the key fob. Their recommendation was to bring it back when it was doing it. I already did that and as stated above they cannot have someone to look at it. So I have a car that will lock sometimes and not other times so anyone can get into it!!!! The second part of the visit was an inspection, 32000 miles and had to replace the back rotors and pads totally worn out!!! I have never had a car that I had to replace rear rotors or pads at 32000 miles. I asked what was wrong with it and they just said normal wear, really but the front ones are like new???? Also, the visit before was for a noise in the front end I offered to drive it around to show them it and they declined. They said it was a sway bar pushing. I said I thought it was from the driver side shock. I drove out of the dealership and the same noise still there. I have to say this is my first and last VW car and I was so hoping to have a great experience with it.

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Julie Czerwinski

google

5

Incredibly honest & genuine people. Eric White was my sales person on my new VW Atlas Cross Sport. They are unlike any car place Ive been too. No games, just straight forward & genuinely care about you moving forward in your new vehicle. The finance department was really amazing as well. Its nice to do business with trustworthy people. Very pleased. 10/10 recommend to anyone.

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John Klus

google

5

Great experience in my purchase of Tiguan from Kevin Yaros, VW sales. Process was done mainly on line with final dealing and trade in on site with Kevin. Well satisfied with transaction and with vehicle. Strongly suggest if you are looking SUV check out New Motors VW selection and talk with Kevin.

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Diane Stephenson

google

5

Eric White helped me with the best car buying experience I've had. This was my second time buying from New Motors VW. Highly recommend this dealership!! Excellent service with no pressure.

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matt kinzie

google

5

After working with Eric White in January of 2021 for my wifes vehicle, we knew if we purchased another car he is someone we wanted to work with again. He is very personable and knowledgeable and when shes ready for a new car we will definitely be back! Very happy with our purchase and how quickly everything went today.